Privacy Policy

Who we are

Manchester Film Festival values your privacy and wants you to know that you can trust us with your information. This Privacy Policy is designed to help you understand what data we collect, why we collect it, and what we do with it. This is important; we hope you will take time to read it carefully.

Types of data we collect

Film Submission Data – When you submit a film for us to consider your name, email address, phone number and other information about your film, including synopses and screener links will be stored by our submission partners Withoutabox and/or Filmfreeway.

Online Data- When you submit a film for consideration, data is shared between Manchester Film Festival and Filmfreeway and/or Withoutabox in order for us to be able to complete the film selection process. You’re email address will also be added to our Mailjet (one of our email partners) mailing list. If your film is successful in being screened at the festival your data will be entered into a Google Sheet with access restricted to all relevant members of staff, volunteers and jury members. If your film is selected we will also input the films information on our website which is hosted by Squarespace.

Ticketing Data - When you purchase tickets for one of our festivals your name, email, phone number, and address data number will be stored by our ticketing partner, Universe.

Online Ticket Data - When you book tickets or passes online, data is shared between Manchester Film Festival, Square (payment gateway), and Universe (ticketing platform) in order to process the transaction. Where patrons have opted to provide their details for mailings, data will be shared with MailChimp (one of our email partners).

Universe acts as a data processor on behalf of Manchester Film festival LTD (data controller).

Universe, Square, MailChimp, Mailjet and Manchester Film Festival LTD have implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure.

For more information, please see their privacy notices here:

MailChimp privacy notice

Universe privacy notice

Square privacy notice

Mailjet privacy notice

Filmfreeway privacy notice

Withoutabox privacy notice

Squarespace Privacy Policy

Website Cookies

When someone visits our website ( we use a number of third party services to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, types of devices used, and length of time on pages.



Universal Analytics (Google)









These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, device used, where visitors have come to the website from and the pages they visited.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies may result in the disabling of certain functionality and features of our website.

Record retention periods

GDPR set’s out the principle that personal data shall not be kept for longer than is necessary for the purpose or purposes for which it was obtained.

Manchester Film Festival has the following data retention periods in place:



Retention Period

Customer data on FilmFreeway and Withoutabox

Customer data on MailChimp and Mailjet

Release Forms

Photographic Release Forms

Official Selection Spreadsheets

Official Selection listings on Website

Customer Data on Universe


Customer Data

Removed after 5 years of inactivity

Removed after 5 years of inactivity

5 years

5 years


Until requested to be removed

Removed after 5 years of inactivity

Mailing Lists

When you sign up for our mailing list, either at the time of booking or separately through our sign up form, we collect personal information. We use that information for a couple of reasons: to share information such as upcoming festivals; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our marketing. You can unsubscribe by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer

Changes to Our Privacy Policy

We may update review and update this policy. This version was adopted on 20/05/2018.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer